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web design

FAQ

 

 

Does my business need a website?

You betcha!

OK, you knew I was going to say that—I'm hardly going to say no, am I? But realistically, the fact is that if you're selling a product or service and you're committed to providing quality pre- and post-sales service, then a website is the most effective way to do business.

Think of a website as a combination of:

  • a business phone line

  • a yellow pages listing

  • a means of communicating with your existing customers

  • a means of attracting new customers

  • a member of your sales staff

  • a member of your marketing staff

  • a member of your administration staff

  • and heaps of other benefits.

It's the way more and more people are finding or checking out vendors, whether they're restaurants, computer consultants, tree doctors, art galleries, accountants, whatever. The more affluent someone is, the more likely they will use the web to shop for goods or services.  And that's changing, too. In a couple of years, when the Internet becomes an integral part of most modern households, shoppers will automatically look to the web when making purchasing decisions. People are increasingly thinking that if you don't have a website, you aren't 'fair dinkum'—you're not a serious, legitimate business.

Chances are, your competitors already have, or will soon get, their own website, and may lure away customers who could have been yours. And notice how many companies are putting their URL (Web address) on their offline advertising, such as their Yellow Pages entries. Why? Because a website can communicate so much more information than any ad can. Advertisements in the Yellow pages, in magazines, in newspapers, on billboards, or on the radio or TV, can't display testimonial letters, color product photos of your complete catalog, moving images and sound. But your website can.

A website instantly puts your business out there with the big players, and you probably have an advantage in being able to offer a personalised service. Furthermore, on a well-designed website, the size, expertise and success of your small business does not appear to be any less than that of well-established competitors. The Web has a great equalising effect.

Your website is an electronic brochure—and more. You can direct customers to it by including your URL on your business card, on a sign on your vehicle, in your store window, and in any print, radio or TV advertising you do. Websites provide more up-to-date and extensive information than brochures at far less cost, and phone-in customers can see first-hand what you're offering if you suggest they log into your website.

Also, even though you may only run a locally based service business, a website may help you increase your income by selling online to existing or new customers. You can develop a community of people interested in your products on your website, and keep them informed, through targeted emails or chat rooms or discussion boards, of new offerings or special deals.

A website is also a great place to offer after-sales support. For instance, if you own a landscaping service and a customer forgets the advice you gave her on planting hydrangeas or pH testing, you can provide detailed information on your site, or have a feedback form so they can send questions in to you and receive a response by mail. Take our word for it—they'll see you as the hero and expert you are: and you don't even have to leave your office.

So go for it—get your business online. The Webhouse is here to help you every step of the way. Get a Free Quote Now!

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Do I need to have my own domain name?

While it isn't strictly necessary to have your own unique domain name (www.yourcompany.com.au), we recommend that you do, since it is considered unprofessional to have a web address like www.hostname.com.au/~yourcompany. It smacks of a tentative attitude to online business, and customers are likely to tread warily on your site.

A domain name registration will cost around $AU140 (including GST) for two years, and that is a reasonable investment, considering you are buying a unique identifier, something that you can leverage to give you a marketing and branding edge. A wisely chosen domain name can be a real business asset.

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Why can't I build my own website? I know a little HTML, and can use Microsoft FrontPage 2000.

Fine. I can hit a car with a hammer—but that doesn't make me a panel-beater. 

There's an awful lot more to web design than knowledge of HTML or mastery of a WYSIWYG Editor.

You have to know and understand how and why all the bits fit together. You have to know your product, your customers, the Internet, search engines, Meta Tags, email, web hosting, e-commerce, the psychology of visual perception and communication, web accessibility, marketing, database design, systems analysis... oh, it just goes on and on. You have to work on several levels at once: you must have an eye for detail, while maintaining a clear grasp of the big picture.

You're off to a reasonable start with 'a bit of HTML' and FrontPage 2000, but that's all it is—a start. If you're prepared to devote an awful lot of time to learning all the other aspects of site design and promotion, then go ahead and build your own site. But who will look after your business while you're learning? And are you prepared to put in the hours needed for online promotion and maintenance?

Your business is what you do best: web design and site promotion is what The Webhouse does best. Why not bring The Webhouse on board, so you can concentrate on developing your business while we concentrate on building your sales online. Get a free Design Quote now!

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What will it cost for the Webhouse to design my company's website?

Basically, it depends on what you want your website to achieve, what you want it to look like, and what extras you want to include.

A basic website, with your logo, simple graphics, a feedback form, a site-search facility, three email accounts and about 6-12 pages of information, will set you back around $AU600 to $AU1000 (including GST) in design fees.

Extras will cost more, depending on their complexity and your design requirements.

Why not send us a list of your requirements now. Just click here. We'll get back to you soon with a quote.

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What other costs are involved?

Firstly there's hosting. Your website has to be 'hosted' on a web server, so that it's always available online. Most Internet Service Providers (ISPs) offer this service at around $AU40 per month (more if you want e-commerce and secure transaction facilities). You can get cheaper, but usually there's a catch, such as a requirement to include "pop-ups" or banner ads on your site. Our advice here is: avoid cheap—because you get what you pay for. Customers are turned off by pop-ups (advertising windows that open up when people move from page to page in your site); and you have very little control over banner ads: you could get a competitor, or a product or service which you or your customers may consider offensive.

Other ongoing costs include site promotion and regular editing and maintenance. You can do these yourself, but you have to balance the time and resources needed for these functions with the time and resources needed to service your offline customers.

To meet these ongoing needs—and don't be misled: they are needs, not just added extras—The Webhouse offers a "full-service" Internet solution at a cost that will be within the budgets of most small businesses.

Why not let us know your ongoing hosting, maintenance and promotion requirements. Just click here. We'll get back to you soon with a quote.

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© 2001, The Webhouse (ABN 87 033 156 831)
PO Box 848, Belconnen, ACT, Australia, 2616
phone: +61 2 6259 8222
mobile: 0422 848414
email: info@thewebhouse.com.au