For Parents

For ease of settling in children, we encourage you to visit Nans for at least two weeks before your child's starting date.

Our staff will advise you as to the length of settling in time required.

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Please complete the attendance register, located in the entrance, daily. It is a legal requirement and it can affect your Childcare Benefits if you do not fulfill this requirement.

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Nans is open from 7.45am to 5.55pm from Monday to Friday, but we are closed on public holidays and also between Christmas and New Year.

Because our staff have commitments commencing soon after 6pm (for example appointments or picking up their own children), they must leave at 6pm each day.

Hence, would you please ensure that you arrive at Nans in adequate time to:

a) collect your child(ren)

b) ensure time for discussion if required, ie at 5.45pm or 5.50pm

You may call Nans at any time to speak to us about your child and we will always be happy to talk to you or ring you back if necessary.

After 6pm a late fee is charged, separate from normal fees. It is $15 for every 5 minutes (or part thereof) in the first instance and is payable in cash to the staff members in attendance. Thereafter the late fee charged for any child not collected by 6pm is $25 per 5 mins or part thereof.

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If your child is not being collected by the usual person, we must have your authority before we can allow your child to leave. This is essential, as there have been incidents in child care centres where unauthorised persons have attempted to remove a child. Please make sure you notify us—for the safety of your child.

Please also inform us if you are delayed by a crisis and cannot collect your child on time.

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Payment is to be made one week in advance. Fees are to be paid for 51 weeks of the year. There is no reduction in fees for children who are absent due to holidays or sickness.

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Please give four weeks notice before terminating your child's attendance.

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Please read the whiteboard in the foyer every day to make sure you are up-to-date with current events.

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Each room has a diary in which you may leave messages for staff about your child.

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Public health regulations require immunisation records to be produced at the time of enrolment in child care centres. Records are to be kept up-to-date at all times. Please read the enclosed leaflet.

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If your child becomes ill at Nans, we will contact you immediately. We will observe your child closely and comfort them until they are collected. Under the Children's Services ACT 1986, any child or person who is apparently suffering from an infectious disease will be excluded from the child care centre. The infectious diseases poster is located in the front entrance at all times.

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All medication must be clearly marked with the child's name. Please fill in he Medication Book with your child's name, medication type, dosage, time to be administered, and sign it.

Boronia Babies and Ragged Blossoms: Medication and the Medication Book is stored in the nursery.

Snugglepots and Cuddlepies: Medication and the Medication Book is stored in the kitchen.

Pre-school: Medication and the Medication Book is stored in the Preschool room.

If your child develops a high fever at Nans you will be contacted for permission to administer paracetamol.

All tablets and medications are potentially dangerous and children should always take their medication and tablets in the presence of an adult. Under no circumstances leave medication in your child's bag. Small children are particularly at risk from the dangerous side-effects of tablets and medicines.

Children should not bring money, especially coins to Nans. The practice is also potentially dangerous as small children can attempt to swallow them. Please ensure your child does not bring money to childcare.

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A balanced nutritious meal is provided for lunch. Sandwiches and milk are provided for morning tea, while fruit, sandwiches and milk are provided for afternoon tea. Special diets can be negotiated, but you may be asked to provide the appropriate foods.

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A formal rest period is set aside every day for all children. Sleep/rest time is an integral part of our program; individual needs are always taken into consideration.

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Children are required to have seasonal clothing, i.e. sunhats and sunscreen (SPF 15+) in summer and coats and beanie in winter.

Please provide for each child the following:

• A bag containing a complete change of clothes;

• Name tags on every article of clothing;

• Appropriate footwear—enclosed shoes or sandals.

And depending on the group, the following:

For all excursions, permission is required from the parent or guardian. Excursions within walking distance (e.g. to the local school or shops) may occur at short notice and these are covered by your authorisation on enrolment. For more extensive bus excursions, we will notify you in advance, and ask for specific written authority.

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Nans promotes cooperation, positive interactions, communication and constructive problem solving. This is taught through first-hand experiences and modelling. We aim to help children learn to guide their own behaviour by showing them affection and trust.

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Before and after school care is offered for children up to 8 years old. Preference will be given according to "special needs" and to age, i.e. younger children will have priority over older children.

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At least two staff members hold current Senior First Aid Certificates. All injuries are initially treated at Nans. If, in the opinion of the staff, medical attention is required, parents will be contacted immediately. If parents cannot be contacted, two staff members will take the child to the doctors at Birubi chambers, Hawker. If hospital treatment is considered necessary an ambulance may be called.

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You and your family are welcome to spend "special time" at Nans. You can be involved with the day-to-day activities, or share your special skills or interests with the children, staff and other parents; this could be for a few minutes or a few hours.

You can inform staff of your interest by:

• Filling in the relevant form (ask staff)

• Telling the staff

• Attending parent meetings

• Supporting and attending social events

• Requesting and/or attending interviews

• etc etc

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We are responsible for offering you our services and we welcome your comments and suggestions. We believe that we provide a high-quality service, but sometimes you may have a complaint. Please talk to your child's carer or the Director.

You have the right to make a complaint or voice a concern without worrying that access to our services might be jeopardised.

Each carer has the right to be advised of any complaint about service provision in which she/he is involved and to discuss the situation. The carer has the right to participate in any further discussions regarding action to be taken.

Centre responsibilities:

1. To ensure that parents/guardians feel able to make a complaint without fear of retribution.

2. To advise the carer of the complaint and to discuss it with her/him.

3. To investigate the complaint as promptly and as thoroughly as possible.

4. To maintain the confidentiality of both the parent and the carer.

5. To ensure that the carer has the opportunity to be heard.

6. To maintain formal recording of complaints and action taken.
   

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